Returns and Exchanges

 

Please refer to our Help Center for more information on our Return and Exchange policies
We Offer Free Returns Within 30 Days Of Your Purchase (for US orders only)
Returns and Exchanges 
  • We are confident you will be happy with your purchase from Electric Picks, but if for any reason you need to initiate a return, we will accept your return within 30 days of arrival. Merchandise should be unworn and in the same condition as when it was received.  (Updated October 2023)
  • Please allow 7-10 business days (excluding major US Holidays) for returns to be processed once they have arrived at our location. You will receive an email notification once your return has been processed.
  • Custom orders are not eligible for a return.  Polishing cloths, gift cards, sample sale pieces, and Earring Backs are final sale.
  • If you are returning part of a layering set, you will only be able to exchange that item for a new item. If you would like a refund to your original payment method, all items in a layering set will need to be returned together.

Please note shipping costs and package protection are non-refundable. 


Lifetime Guarantee 

  • We want you to be confident in your purchase.  If anything should happen to your item, we will repair or replate (redip) any item at any time - guaranteed. Sample sale pieces are not included in our lifetime guarantee
  • To begin the repairs process, email our care team at:  [email protected].  Please allow 7-14 business days once we have received the item for repairs and replating.